Frequently Asked Questions
DELIVERY
What shipping options do you offer?
We offer standard shipping with tracking provided via email once your order ships.
How long does delivery take?
Orders typically ship within 1-3 business days and arrive in 3-7 business days.
Do you ship internationally?
We currently only ship within the continental U.S. For Alaska and Hawaii, please contact us.
What if my order hasn’t arrived?
Check your tracking info. If you have concerns, reach out to customer support for assistance.
Can I change my delivery address?
Please contact us as soon as possible to request a change before your order ships.
Returns & Exchanges
What is your return policy?
You can return items within 30 days of receiving your order if they are unopened and in original condition.
How do I initiate a return or exchange?
Contact our customer support team, and we’ll guide you through the return process and provide any necessary shipping labels.
Will I be refunded for return shipping costs?
Return shipping costs are generally the responsibility of the customer unless the return is due to a mistake on our part.
When will I receive my refund?
Refunds are processed within a few business days after we receive your returned item and will be issued to your original payment method.
ORDERING
How do I place an order?
Simply browse our products, select your desired items, and click “Add to Cart.” Once you’re ready, proceed to checkout to complete your order.
Can I modify my order after placing it?
If you need to modify your order, please contact us as soon as possible. We’ll do our best to accommodate your request before shipping.
What payment methods do you accept?
We accept various payment methods, including major credit cards, PayPal, and other secure payment options during checkout.
Will I receive a confirmation after placing my order?
Yes, once your order is successfully placed, you will receive an email confirmation with your order details and tracking information once it ships.
What should I do if I encounter issues while ordering?
If you experience any issues while placing your order, please contact our customer support team for assistance. We’re here to help!
PRODUCTS
What types of products do you offer?
We offer a range of high-quality pet food and treats, including dry and wet options for both dogs and cats, made with natural ingredients.
Are your products suitable for all breeds?
Yes, our products are formulated to meet the nutritional needs of pets of all breeds and sizes. Always consult your veterinarian for specific dietary recommendations.
Where do you source your ingredients?
We source our ingredients from trusted suppliers who prioritize quality and sustainability, ensuring that every product is safe and nutritious for your pets.
Do you offer grain-free options?
Yes, we have a variety of grain-free products available for pets with dietary sensitivities or allergies. Check our product descriptions for specific options.
How can I find the right product for my pet?
Our website features detailed product descriptions and ingredient lists. If you need further assistance, feel free to contact our customer support team for personalized recommendations.